How do I recover a lost password for my client area in Active Collab?

If you lose your password to your client area in Active Collab, follow these steps.

  1. Go to the login screen https://my.activecollab.com/login 
  2. Click on "Forgot password?" in the bottom left corner.
  3. Enter your email address that you use to login.
  4. Click recover.

You will receive an email with a link you need to click, this will take you to a screen where you enter a new password, twice. 

After this click "Virtual Miss Friday" on the screen to go to the main dashboard where you can access your client area.

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